Information for International (non-UK) customers
Orders may be subject to import duties and taxes.
Import duties and taxes are fees that may be levied by your government when goods are imported into your country. They are typically calculated based on the value of the items being shipped and the applicable customs regulations. It's essential to understand that these charges are separate from the product's price and shipping fees and are your responsibility to cover.
If you reject the goods based on the customs charges, you will be charged for any international shipping expenses incurred by us. You will not be refunded until we have received the item back.
Minimum order value before duties and import taxes are applied (some countries do not collect taxes under a certain amount)
Not all orders are subject to duties and import taxes. Many countries and regions have a minimum order value, called a de minimis, before duties and import taxes apply.
Only pre-tax values are counted toward the de minimis threshold. If your products use tax-inclusive pricing, then the tax portion of the product price isn't counted towards the de minimis threshold. Order and product discounts are also not counted toward the de minimis threshold.
The following table provides some examples of de minimis values.
| Country | Duty de minimis value | Tax de minimis value |
|---|---|---|
| United States | 800 USD | 800 USD |
| Canada | 20 CAD | 20 CAD |
| Mexico | 50 USD | 117 USD |
| Australia | 1000 AUD | 0 AUD |
| China | 50 CNY | 50 CNY |
| Hong Kong | 0 HKD | 0 HKD |
| Ireland | 150 EUR | 22 EUR |
| Japan | 10,000 JPY | 10,000 JPY |
| Sweden | 1,600 SEK | 300 SEK |
| Switzerland | 5 CHF | 5 CHF |
The de minimis is different for each country or region, and some have specific rules that affect the de minimis value depending on where the shipment originates. For example, goods that are shipped into Canada from Mexico or the United States are subject to duties if the goods are valued at $150 CAD or more, and subject to import taxes if the goods are valued at $40 or more.
If you're not sure what the de minimis value is for the country or region that you ship to, then check the website of that country or region's tax authority, or consult a local tax expert.